Everyone wins when students come first
Want to attract and retain students? Start with good customer service. That means engaging with faculty and staff to build a campus culture that focuses on students’ needs.
The Student-First Culture Workshop moves beyond conflict resolution to redefine campus customer service. This on-campus training changes how employees view their work, school, and relationships with students, colleagues, and prospective students and their families.
You’ll learn how to enhance the student experience throughout their academic journey, helping the campus community develop a service mindset from admission to graduation.
Our Student-First Culture Workshop covers:
Sharing ideas to improve student experience
Building teamwork and morale on campus
Gaining consensus to put ideas into action
Redefining customer service campus-wide
Integrating customer service into hiring
Rethinking internal and external collaboration
Onboarding and discovery
Through a tailored onboarding and discovery process, we collaborate with your campus leaders to customize the workshop for maximum impact. We’ll work with you to create an experience that reflects your unique team, environment and challenges.
Meet our experts
Our team brings decades of enrollment marketing experience. One expert will work with you and your team for this workshop.
Dave’s background in enrollment marketing is informed by over 35 years in the industry – working with hundreds of colleges and universities. He brings this wealth of knowledge to every workshop and interaction with recruiting teams. Dave approaches workshops by encouraging teams to get better at meeting prospects’ needs and expectations. He challenges colleges and universities to continuously improve on and integrate new and different initiatives. Following a workshop led by Dave, recruiters are empowered and excited to try new tactics and techniques to move the needle on their enrollment.
Dave is a graduate of St. Bonaventure University and holds an M.B.A. from Western New England University.
Dave lives outside of Wilmington, NC and enjoys running and spending time with his four grown children. In his spare time, he has also been known to conduct local brewery exploration.
Dana is a seasoned professional with a wealth of experience. With over 30 years in higher education, she brings insights and expertise from work with a wide range of clients and institutions. She is passionate about helping teams connect and engage with prospective students and parents in meaningful ways to better meet their needs. Dana understands that to get different results, teams need to try new things and explore tactics and techniques outside their comfort zones. As a workshop leader, she enjoys making this fun – not intimidating.
Prior to Paskill, Dana had an extensive career at various colleges, including serving as Dean of Admissions and Financial Aid. She is graduate of Furman University.
Dana lives in Cornelius, a suburb of Charlotte, NC. Outside of work, she enjoys traveling, gardening and boating on the lake.
Here’s what our higher ed clients say:
“The Workshop for a Student-First Culture exceeded my expectations!! We had over 100 recruiters, staff and faculty attend the two-day workshop. Everyone enjoyed this workshop and the feedback was very positive. I would highly recommend the workshop to anyone that is interested in improving their internal and external relationships and growing their enrollment!”
FAQs about Student-First Culture Workshop
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Who should attend this workshop?
Creating a student-first culture and improving customer service is a campus-wide initiative. We encourage broad campus participation. We’ve previously trained stakeholders like:
- Administrators
- Mid-level managers and directors
- Admissions staff
- Frontline staff like enrollment services
Coaches
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How long is the workshop?
We recommend conducting two three-hour modules. These are spaced several weeks apart so your teams can implement some of the concepts, working through initial steps to change. Sessions are scheduled in the morning and afternoon to avoid shutting down all operations.
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How much does the workshop cost?
Workshops cost $18,500 (plus travel expenses). This covers two campus visits, including morning and afternoon options.
Schedule your Student-First Culture Workshop
Use the calendar below to schedule a call with Dave Black. From there, we’ll work with you to build a workshop that meets your unique needs.
Questions?
Contact us!
Want to know more about the Creating a Student-First Campus Culture Workshop? Fill out this form to contact us, and one of our experts will get in touch.
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